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Loyal for Life: Customer Care Keeps Them Coming Back
Providing exceptional service is what will keep your customers coming back.
And that is what will give your organization the competitive advantage needed to survive in a tough business climate. This seminar gives you (and your staff) the necessary skills to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage.
Providing good customer service requires a unique combination of skills. During Loyal for Life: Customer Care Keep Them Coming Back you will discover valuable techniques for defusing tense situations, turning complaining customers into company advocates and ensuring that first-time buyers become repeat customers. Seminar participants will learn proven techniques for handling customers with tact and style. They will build the mental and emotional strength it takes to weather customer criticism without losing their focus on delivering quality service. Plus, they'll gain the expert listening and problem-solving skills necessary to go above and beyond customer expectations.
Who should attend?
This course is designed for front-line service personnel and business professionals with daily customer contact who want to learn the fundamentals of providing superior service; as well as managers who want to reinforce their skills and train their staff.
How You Will Benefit
And that is what will give your organization the competitive advantage needed to survive in a tough business climate. This seminar gives you (and your staff) the necessary skills to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage.
Providing good customer service requires a unique combination of skills. During Loyal for Life: Customer Care Keep Them Coming Back you will discover valuable techniques for defusing tense situations, turning complaining customers into company advocates and ensuring that first-time buyers become repeat customers. Seminar participants will learn proven techniques for handling customers with tact and style. They will build the mental and emotional strength it takes to weather customer criticism without losing their focus on delivering quality service. Plus, they'll gain the expert listening and problem-solving skills necessary to go above and beyond customer expectations.
Who should attend?
This course is designed for front-line service personnel and business professionals with daily customer contact who want to learn the fundamentals of providing superior service; as well as managers who want to reinforce their skills and train their staff.
How You Will Benefit
- Deliver better service that earns the praise of both customers and higher-ups
- Confidently work "one-on-one" with all types of customers
- Appreciate the lifetime value of your customers with real figures pertaining to your organization
- Discover how to boost repeat business
- Gain an understanding of customer needs, requirements and expectations
- Increase your credibility with customers—and your value to your organization
- Manage stressful situations more effectively with techniques and strategies to handle complaints
- Recognize the signals of customer irritation—and respond appropriately to find a workable solution to your customer’s problem
- Acquire the skills that make work less confrontational and more rewarding
What You Will Cover
- The benefits of excellent service
- Mastering knock-your-socks-off customer service basics
- Handling difficult customers with confidence
- Making every customer feel like they're number one
- Going above and beyond customer expectations
- Managing customer expectations
- Importance of internal customer service
For more information on this and other courses, please contact us.
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